There are many hoteliers who have decided to implement self-order software in their businesses to optimize and facilitate the service of bars and restaurants. According to the ‘Digitalization in Hospitality Study’, carried out by the Ministry of Industry, Commerce and Tourism, four out of 10 hoteliers (44%) want to activate self-ordering in their business.
Self-ordering offers a dual benefits, both to the hotelier and to the client. This system facilitates the management of orders, avoiding long waits both to be served and to receive the food. In turn, the Auto payment speeds up table rotation by 18%. Software such as the one developed by Pikotea helps hoteliers reduce operating costs, optimize the work of their waiters and increase their sales.
Isabel García Jaén, co-founder of Pikotea, comments that “restaurant software is a management program for all areas of your hospitality establishment. It simplifies and collaborates with the different tasks that occur on a day-to-day basis in the business. Hoteliers who have implemented our software have increased their average ticket by 24%. This system is committed to simplicity and simplicity. The business itself is already very complicated and we have to look for tools that accompany the best management.”
The hotel industry in recent years has had to overcome different challenges such as the pandemic and the consequent restrictions due to the health crisis. In this context, technology has turned out to be the best ally for hospitality businesses, which have seen digitization as an opportunity to improve their services. Guillermo González-Outón, co-founder and CEO of Pikotea, defines the digitization of the sector as “the starting box for the total recovery of the hospitality industry. Pikotea offers a self-ordering service in which the diner can order as many times as they want, without the need to pay automatically and track their order, seeing in real time if their dish is waiting to be accepted by the kitchen, in the process of being prepared or on the way to the table. The business will be faster, efficient, effective and most importantly: they will improve the customer experience.”
