A virtual switchboard is a telephone system that more and more companies incorporate into their formula for managing the communication environmentboth internally between employees and management, as well as with suppliers and, of course, with customers and users.
With a virtual telephone switchboard for companies, the management of calls in a professional environment is significantly facilitated efficiently, thanks to intelligent services that use data networks for voice communication. In short, a virtual PBX is nothing more than an advanced VoIP telephony system, which means that it is hosted on the provider’s servers, which will take care of its maintenance and optimal operation, with the consequent saving money and time for the company that uses it.
In addition to being a tool that will generate a reduction in spending, it also offers benefits, such as its flexibility and mobilitythat is, greater efficiency and productivity, are systems multi-devices valid for computers, smartphones, softphones… performs call analysis in an optimized way, is scalable and enables a wide variety of advanced features.
However, to get the most out of all its functions, it is essential to know how to choose the one that best suits each particular company.
The technology
The best way to start this analysis to find the best possible virtual PBX for an organization is knowing how these types of systems work. And it is that it will not be the same as this use a WebRTC type protocol to another of sip type, since both differ significantly in terms of the mobility they offer. Do not forget that to use SIP technology will have to use IP phones and that these, in general, must be connected to a router, which complicates communication away from the office. To solve this problem, you will have to install a softphone and you will be able to attend to the client from your computer. However, if WebRTC is used, an open source protocolit is possible to transmit video, voice, text messages and files between browsers in real time, as long as you have a terminal with internet access.
The tools for internal communication
Remain Fluid communication with the rest of the work team is essential in any organization, so the virtual switchboard that is chosen must have the necessary tools in this regard, offering a good user experience. Have the same interface for customers, suppliers, as well as for the rest of the company’s workers, facilitates productivity, improving both responses to the team and customer service.
Omnichannel communication
Finally, another of the elements to consider before choosing the definitive virtual switchboard for the organization will be whether it is necessary to offer a response beyond telephone calls, something that is increasingly common and recommended for proper communication management. The advantages of owning a switchboard that offers this type of communication are its ease of use, its gratuitousness and its ability to offer quick answers. In short, it is the most demanded tool today to fill the customer service position.
In collaboration with Ringover
