Labbox Labware, a company specialized in laboratory equipment with more than 5,600 references in its catalog, has relied on GBTEC’s BIC Platform solutions. The company has chosen this platform as a base to continue its international expansion.
Its products currently reach more than 50 countries and, since it is an expanding SME (its turnover in 2021 exceeded 11 million euros), the board of directors has chosen to integrate GBTEC solutions by allowing each business process to be identified in a simple and understandable way for all members of the company, regardless of department or geographical location. .
“This is crucial for our company, which moves thousands of references in more than fifty countries, in extremely changing historical contexts in a matter of days, such as the recent war in Ukraine or the pandemic, and which has pushed Labbox Labware to have tools to help increase efficiencyhas commented Sandra Couple, Director of Digital Transformation at Labbox Labware. Pareja adds that GBTEC’s BIC solution will allow the company to effectively visualize, “at a glance”, any step taken in areas such as customer service, billing or HR, among others.
By implementing GBTEC’s BIC Platform solutions, coupled with the process modeling the company has initiated, it hopes to reduce up to 30% of the time currently spent on certain processes.
“At LABBOX we are committed to a technological solution that allows us to exhaustively control all the processes, as well as making them understandable and being able to share them with the teams of all the delegations; something of vital importance to continue with the international expansion of the firm”, Couple points out.
The creation of a single point of reference, where all the know-how is documented, allows new personnel incorporations to be much simpler and more efficient, since everything is accessible. On the other hand, the fact that all protocols, processes and regulations are correctly organized, documented and accessible to all employees, allows the standardization of the quality of services, which translates into a clear improvement in customer service and providers.
